AI-powered XP platform — customer interaction analytics is here
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Quality CX 360 Suite
See every conversation.
Understand every experience.
Improve every outcome.
A complete AI-driven framework that brings performance, processes, and customer feedback together in one place.
What is Quality CX 360
People, processes, and customer feedback together in one place.
Quality CX 360 is a complete framework that brings people, processes, and customer feedback together in one place. This makes it easier to see how your organisation performs overall, identify gaps, and focus improvement efforts where they have the most impact.
Customer feedback remains central to Synopticom. With Quality CX 360, it now connects directly with audits and analytics linking CSAT, NPS, and CES scores with audit and AI results for a full quality view.
Customer Interaction Analytics
Measure customer interactions across channels voice, chat, and digital. Sentiment, intent, and compliance detection. Insights into empathy, problem-solving, and procedural adherence. Alerts and case management for expert review.
Quality Audit Tool
Evaluate employee performance, process compliance, and effectiveness. Role-specific evaluation forms with competency tracking, process audits for SLA and compliance, and customisable forms for training, coaching, and reviews.
Customer Feedback Integration
Link CSAT, NPS, and CES scores with audit and AI results for a full quality view. Export or connect results into your existing CX, CRM, or BI platform.