Data & Security

Enterprise-grade security.
GDPR by design.

Security and compliance are not features bolted on they are built into the Synopticom CX platform architecture from the ground up.

PlatformXP Platform & ServicesAI AnalyticsIntegrationsEnterprise FMData & Security
Security Standards

What we do to protect
your data and your customers.

End-to-End Encryption

TLS 1.2+ for all data in transit. AES-256 encryption for all data at rest. Every byte of customer data protected from collection to storage.

Role-Based Access Controls

Granular permissions every user sees only the data they need. Separate access tiers for executives, managers, analysts, and auditors.

Regular Security Audits

Periodic penetration testing, vulnerability assessments, and independent security audits. Issues are logged, prioritised, and resolved within defined SLAs.

GDPR Compliance

Consent-based collection, data minimisation, purpose limitation, and configurable retention policies. Fully documented DPA available for all clients.

72h Breach Notification

In the event of a data breach posing risk to individuals, we notify the relevant supervisory authority within 72 hours and affected individuals without undue delay.

Full Audit Trail

Time-stamped, exportable audit logs for every data access, change, and export. Compliance-ready records for regulated industries including banking, telco, and insurance.

99.5%
Platform uptime SLA
72h
Breach notification
GDPR
Fully compliant
Frequently Asked Questions
Is Synopticom GDPR compliant?

Yes. Synopticom is built with GDPR compliance as a core design principle. This includes consent-based data collection, data minimisation, configurable retention policies, and full data subject rights support. A Data Processing Agreement is provided as standard for all clients.

Where is Synopticom's data hosted?

Synopticom operates from Vilnius, Lithuania, within the European Union. Data residency options are available for enterprise clients with specific regulatory requirements.