EX Suite

Listen. Engage. Grow.

Pulse surveys, 360 degree feedback, engagement analytics, and AI text analytics in one platform. From first day to exit interview. Connected to customer experience outcomes.

Employee ExperienceOverviewVoice of Employee
The EX–CX Connection

The link between employee experience and customer experience.

Employee Experience
→ Feeling heard and valued by the organisation
→ Clear purpose, growth path and recognition
→ Empowered to resolve customer issues
→ Low friction, well-designed work processes
→ Psychological safety and belonging
drives
→
Customer Experience
→ Empathy and quality in every interaction
→ First-contact resolution and speed
→ Consistent service across all channels
→ Proactive problem solving
→ Loyalty, advocacy, and lifetime value
Higher NPS
Engaged staff → better service
Lower Attrition
Less cost, more continuity
Productivity
Empowered teams perform better
CX ROI
EX investment pays off in CX
EX Measurement Framework

Six dimensions of employee experience measurement.

eNPS & Pulse Surveys

Measure employee loyalty and sentiment on a regular cadence. Benchmark your eNPS against industry. Early warning system for disengagement.

360° Feedback

Multi-rater assessment from peers, managers, and direct reports. Calibrated scoring with role-specific competency frameworks.

Engagement Surveys

Deep annual or bi-annual engagement measurement motivation, enablement, purpose, recognition, and growth. With industry benchmarks.

Employee Journey Analytics

Track experience at every lifecycle stage: recruiting → onboarding → development → exit. Identify moments that make or break retention.

AI Text Analytics

Open-text analysis from surveys and interactions. Sentiment, themes, and urgency detection surfacing the issues most strongly felt.

People Analytics

Combine EX data with HR and operational data. Competence mapping, resource planning, and targeted coaching on objective data.

Frequently Asked Questions
What is an employee experience platform?

An employee experience platform collects, analyses, and acts on feedback from employees across the full employment lifecycle. It typically includes pulse surveys, engagement surveys, eNPS measurement, 360 degree feedback, and people analytics. Synopticom EX Suite connects this data with customer experience data so organisations can understand how employee engagement affects service quality.

What is eNPS?

eNPS stands for Employee Net Promoter Score. It asks employees one question: how likely are you to recommend this organisation as a place to work, on a scale of 0 to 10. It produces a score between negative 100 and positive 100 and is used as a leading indicator of engagement, attrition risk, and overall organisational health.

How does employee experience affect customer experience?

Engaged employees deliver better customer experiences. They are more likely to resolve issues on first contact, show more empathy, and go beyond minimum requirements. Organisations that measure and improve employee experience typically see improvements in CSAT, NPS, and customer retention as a result.

Connect employee experience to business results.

See how Synopticom EX Suite turns employee feedback into insights that drive retention, performance, and better customer experiences.

Book a demo →