Platform

Integrations &
360° Data Architecture.

Synopticom connects to your existing systems without requiring code changes on your side. Standard REST API integration is typically live within one to two business days.

PlatformXP Platform & ServicesAI AnalyticsIntegrationsEnterprise FMData & Security
How It Connects

How Synopticom fits into your existing stack.

Synopticom sits in the middle of your data ecosystem. It pulls contact and interaction data from your operational systems to trigger surveys and enrich responses. It pushes experience data and AI scores back to the tools your teams already use.

Call Centre Platforms
Genesys · Avaya · Cisco · Amazon Connect · NICE
CRM Systems
Salesforce · Microsoft Dynamics · HubSpot
Chat & Messaging
Zendesk · Intercom · LiveChat · WhatsApp Business
WFM Systems
Verint · Calabrio · NICE WFM
Synopticom XP
Experience Platform
BI & Analytics Platforms
Tableau · Power BI · Qlik scheduled or real-time API
CX Dashboard / Portal
Quality scores, trends, rankings to your existing reporting environment
ERP & Transaction Systems
Purchase, billing, service events trigger-based feedback
Marketing & CDP
Customer health scores feeding segmentation and journey orchestration
Transfer Methods

Connect via the method
that works for your infrastructure.

REST API

Standard REST API integration typically 1 to 2 business days. JSON output delivered to any endpoint. Secure, fast, and fully documented.

FTP / CSV Batch

Scheduled file transfer for organisations that prefer batch data exchange. Excel or CSV format, automated integrity checks, configurable cadence.

Direct Database

Direct database connection for organisations that prefer a native data pipeline. Supports major databases including SQL Server, PostgreSQL, and Oracle.

Webhook / Real-time

Event-driven real-time data stream for organisations needing immediate insight delivery. Triggers on score, sentiment threshold, or case creation.

CRM / Intranet Widgets

Embed Synopticom dashboards and performance indicators directly into Salesforce, Dynamics, or your existing intranet no context-switching for users.

Real-time ETL Pipeline

Automated ETL pipeline with data quality validation, transformation rules, and automated integrity checks for enterprise-grade data operations.

No code changes required on your side.

Standard REST API integration in 1–2 business days. We handle the connection, data mapping, and quality validation.

Talk to our team →