Legal

Privacy Policy

We are committed to protecting your data and your privacy. This policy explains clearly what data we collect, why, and how we use it.

Last updated: March 2026 · Version 1.0 · Applies to beta.synopticom.com and all Synopticom CX platform services

Contents

  1. Who we are
  2. What data we collect
  3. How we use your data
  4. Legal basis for processing
  5. Who we share data with
  6. How long we keep data
  7. Your rights
  8. Cookies
  9. Security
  10. Contact us

1. Who we are

Synopticom is an experience management platform provider operating the Synopticom CX platform. For GDPR purposes, Synopticom acts as the data controller for personal data collected via our website and as a data processor for personal data collected on behalf of our clients through the platform. Contact: [email protected]

2. What data we collect

2.1 Data you give us directly

  • Contact information (name, email, company name, job title) when you book a demo or complete a contact form
  • Account credentials when you register for the platform
  • Communication content when you contact us by email or via our website
  • Payment and billing information processed securely through our payment provider

2.2 Data collected automatically

  • Technical data: IP address, browser type, device type, operating system
  • Usage data: pages visited, time spent, features used, clicks, and navigation paths
  • Cookie data: session identifiers, preference cookies, and analytics cookies

2.3 Survey and feedback data (Platform clients)

When our clients use the platform to run feedback programmes, survey responses may include personal data about respondents. We process this data strictly as a data processor on behalf of our clients, who act as data controllers.

3. How we use your data

  • To provide, operate, and improve the Synopticom CX platform and our services
  • To respond to enquiries, demo requests, and support tickets
  • To process payments and manage your account
  • To send service communications, updates, and security notices
  • To send marketing communications (only with explicit consent, which you can withdraw at any time)
  • To analyse usage and improve our platform features
  • To comply with legal obligations
  • To prevent fraud, abuse, and unauthorised access

4. Your rights

Under GDPR you have the right of access, rectification, erasure, restriction, data portability, to object to processing, to withdraw consent, and to lodge a complaint with your supervisory authority. Contact us at [email protected]. We will respond within 30 days.

5. Security

We implement end-to-end encryption in transit (TLS 1.2+), encryption at rest, role-based access controls, regular security audits, and staff training on data protection. In the event of a data breach posing risk to your rights, we will notify the relevant supervisory authority within 72 hours.

6. Contact us

Synopticom Data Protection
Email: [email protected]
Lithuanian supervisory authority: VDAI (vdai.lrv.lt)