AI-powered XP platform — customer interaction analytics is here
Discover Quality CX 360 →
About
Company.
Synopticom is an experience management platform company based in Vilnius, Lithuania. We help organisations in the Baltics, Nordics, and Central and Eastern Europe turn customer and employee feedback into decisions that improve business performance.
Who we are
Market research technology.
Vilnius, Lithuania.
Synopticom is an experience management platform company based in Vilnius, Lithuania.
Our primary mission is to make MR research data meaningful in everyday business activities to all types of business professionals and differentiated management levels.
Our team combines expertise in market research, technology, and CX strategy. We build the platform, run the programmes, and work alongside our clients as a long-term partner rather than a software vendor.
10+
Years experience
B2C&B2B
Services
SaaS
Platform
Our competencies
Market Research
Survey design, data collection methodology, statistical analysis, and insight generation
Technology & IT
SaaS platform development, AI/ML analytics, API integrations, and cloud infrastructure
Management & CX Strategy
CX programme design, change management, organisational alignment, and consulting
Headquartered in Vilnius, Lithuania
Serving clients across the Baltics, Nordics, and Central & Eastern Europe
What we help you do
Synopticom's CX Platform assists
companies in five ways.
Construct or refine customer journeys
Establish programmes and leverage various channels for collecting feedback and other valuable data throughout the brand lifecycle.
Analyse touchpoints in real time
Analyse touchpoints, journeys, or overall performance in real-time through custom dashboards from individual interactions to the entire organisation.
Actively involve employees
Engage employees in handling customer cases, optimising journeys, and enhancing overall business outcomes through EX–CX integration.
Integrate CX & business data
Seamlessly integrate CX data with business data providing comprehensive 360-degree insights connecting experience to financial outcomes.
Inspire data-driven actions
Effectively manage customer experiences turning insights into decisions, actions, and sustained improvement across every part of the organisation.
Synopticom services encompass cloud services, analytics, and management concepts
Customer & Employee Journeys
People Analytics
Brandtrack
Customer / Employee Experience Management
Voice of the Customer
Customer Analytics
Net Promoter Score (NPS) programme
Customer Segmentation
Enterprise Feedback Management
Service process
Eight steps from strategy to continuous improvement.
Want to know more about Synopticom?
Get in touch with our team in Vilnius or book a discovery call.